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Privacy Policy

The Talking Ground is a speech pathology practice owned and operated by Talia Blumberg.

You may contact The Talking Ground at:
Email: admin@thetalkingground.com.au
Phone: 0450 790 139

You have the right to access personal information held about you or your child.

This Privacy Policy outlines how personal and health information is collected, used, stored, and disclosed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Speech Pathology Australia Code of Ethics.

This Privacy Policy is an APP Privacy Policy and outlines how personal information is managed in accordance with the Australian Privacy Principles.

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1. Collection of Personal and Health Information

The Talking Ground collects personal and health information for the primary purpose of providing speech pathology assessment and intervention services.

Information collected may include:

  • Personal details (e.g. name, date of birth, address, contact details)

  • Information about your child or dependent (if applicable)

  • Health, developmental, medical, educational, or family history

  • Information from intake forms, assessments, and reports

  • Information provided by other professionals (with consent)

  • Billing or payment information (if applicable)

Information may be collected directly from you, your authorised representative, or from other professionals (e.g. teachers, GPs, or allied health practitioners) with your consent.

Where reasonable and practicable, you may choose to remain anonymous or use a pseudonym when interacting with the practice. However, this may limit the services that can be provided.

 

2. Purpose of Collection

Personal and health information is collected to:

  • Provide speech pathology assessment and therapy services

  • Communicate with clients, families, and relevant stakeholders

  • Liaise with other professionals involved in care (with consent)

  • Prepare reports and documentation

  • Manage administrative tasks such as scheduling, billing, and record keeping

  • Meet legal and professional obligations

If relevant information is not provided, this may limit the ability to deliver effective services.

 

3. Use and Disclosure of Information

Personal and health information is used only for the purpose for which it was collected, unless otherwise permitted or required by law.

With your consent, information may be shared with:

  • Parents, carers, or authorised representatives

  • Teachers, schools, and educational staff

  • Other health professionals (e.g. occupational therapists, psychologists, GPs)

  • Referrers or relevant service providers

  • NDIS plan managers or funding bodies (where applicable)

Information may also be shared with administrative or technology service providers who support practice operations (e.g. secure practice management systems), under strict confidentiality obligations.

Information is not used for marketing purposes.

Personal information is not routinely disclosed to overseas recipients. However, some secure electronic service providers may store data on servers located outside Australia. Reasonable steps are taken to ensure these providers handle information in accordance with Australian privacy standards.

Information may be disclosed without consent where required by law or where there is a serious threat to health or safety.

 

4. Data Storage and Security

Personal information is stored securely using industry-standard electronic systems and/or locked physical storage.

Reasonable steps are taken to protect information from loss, misuse, unauthorised access, modification, or disclosure.

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5. Access and Correction

You have the right to request access to your personal or health information and to request corrections if the information is inaccurate, incomplete, or outdated.

Requests can be made by contacting The Talking Ground. Access will be provided within a reasonable timeframe, except where refusal is permitted or required by law.

The practice may require verification of identity before releasing personal information.

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6. Website and Online Enquiries

When you visit The Talking Ground’s website, limited information (such as browser type and pages visited) may be collected through cookies or analytics tools to improve website performance and user experience.

If you submit an enquiry via the website, your details will be used only to respond to your enquiry and will not be shared or sold.

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7. Communication

The Talking Ground may communicate with you via email, phone, SMS, or telehealth platforms.

While reasonable steps are taken to ensure privacy, electronic communication carries some inherent risks. By providing your contact details and engaging with the service, you consent to communication via these methods.

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8. Complaints and Enquiries

If you have a question, concern, or complaint about how your personal information is handled, please contact:

The Talking Ground
Email: admin@thetalkingground.com.au
Phone: 0450 790 139

All concerns will be responded to in a timely and respectful manner.

If not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

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9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations. The most current version will always be available on the website.

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